You’ve got questions – we have answers!

How much do Pixsweet pops cost and is there a minimum order?

Our delicious ice pops start at just $5 per pop and we have a minimum order of 100 pieces.

How do I get started?

We’ve made this easy! There are four simple steps:

  • Choose a design (either select from our Pixsweet collection, search for a shape or design your own)
  • Customize (add text, scale, etc.)
  • Select your flavor
  • Check out

Do you need help with a custom design? We’d love to hear from you: hello@pixsweet.com

When should I place my order?

The current lead time is three weeks. If you are ordering for a specific event or occasion, please be sure to take this into consideration.

Can you make my order faster?

We’ll always do our best to make your custom ice pop dreams come true. Just get in touch with us: hello@pixsweet.com

How will my order be shipped?

We currently ship our pops in reusable coolers with dry ice. We recommend opening your package as soon as it arrives, and placing your pops straight into the freezer.

CAUTION: Please be careful handling dry ice and do not put it in direct contact with your skin.

If you are ordering pops for an event and you don’t have a freezer on site, please email hello@pixsweet.com

What if no one is home to accept the package?

We use plenty of dry ice to keep your pops frozen for at least 8 hours after delivery.

IMPORTANT: We ask our courier service to ‘leave package without signature’ so this means it will be left at your door if no one is home to sign for it. When delivering to apartments and condos, orders are usually left at the building reception.

What if I am sending the pops as a gift?

Each delivery is marked “keep frozen” and contains information regarding safe handling of dry ice. We don’t include any pricing information in our packages.

Can you tell me about your tastes and ingredients?

We believe in being natural and fresh and we only work with suppliers who use organic ingredients. We limit the amount of added sugars or preservatives in all our pops. For a complete listing of tastes and ingredients, refer to the taste section of our website.

How long can I store my ice pops?

Our pops will stay fresh in your freezer for at least 6 months. We include best buy dates on all packages for your information.

Can I talk to you about collaborating?

Yes please! We’d love to hear from you: hello@pixsweet.com

Do you offer wholesale pricing?

We do and we'd love to hear from you hello@pixsweet.com

Do you accept returns?

We don’t accept returns – please don’t send your order back to us as the ice pops will melt before they arrive. If something isn’t quite right with your order please get in touch and we’ll be very happy to help: hello@pixsweet.com

My question isn’t here, how can I get an answer?

We’d love to hear from you! Send an email to hello@pixsweet.com and we’ll respond to you within 24 hours.