You’ve got questions – we have answers!

How much do these amazing pops cost and is there a minimum order?

Our delicious ice pops are just $5 per pop and we have a minimum order of 100 for customized pops.

However, we realize that 100 pops may be too many for you, so we’ve also created smaller “pop packs” of 8 pops per pack. Be sure to check our website often as we will continue to add more pop packs throughout the year!

How do I get started?

Our minimum order quantity is 100 ice pops.

How do I design the best pops?

Good question. We’ve made that super easy! There are a 2 ways you can begin.

Search for a design:
Are you dreaming of unicorns in magical tastes? Enter the word “Unicorn” in the search field in our navigation section and choose your favorite unicorn from the images that appear. Now you are on your way to creating your own unicorn ice pop. Next you can add text and choose your taste. When this is done, you can save your unicorn creation and either continue creating other ice pops or proceed to checkout. Isn’t that super easy & fun?!

Upload your own design: Are you a pro designer? Visit pixsweet.com/upload to upload your own design. Follow our image upload guidelines for best results.

Choose a design from our collection:
Not sure what you want to create? We’ve got you covered! We have lots of ice pop designs that you can choose from in a variety of categories, such as birthday, wedding, pixsweet favorites or our most POPular designs! Once you find a design that you want to try on ice, you are on your way to creating your own ice pop. Next you can add text and choose your taste. When this is done, you can save your creation and either continue creating other ice pops or proceed to check out. Voila, easy as 1,2,3! Click here to choose a design.

Pick the right shape:
When you search for shapes, several may come up to choose from. You can pick your favorite and move it around easily on the PixStix. This is where you are the designer! We won’t tell you what to do but we will offer suggestions and cautions if the shape is not fitting properly or looks like it may not make a great end product. We want you to be happy with the results but Pixsweet puts you in the driver’s seat as the creative ice pop mastermind.

Need help creating a custom design? Feel free to reach out to us: hello@pixsweet.com

When should I place my order?

The current lead time is two weeks. So if you are ordering for a specific event or occasion, please be sure to take this into consideration.

Can you make my order faster?

We will always do what we can to make your custom ice pop dreams come true! Please email hello@pixsweet.com and we will see what we can do to help!

How will my order be shipped?

We currently ship our pops in reusable coolers with dry ice. We recommend opening your package as soon as it arrives, and placing your pops straight into the freezer.

CAUTION: Please be careful handling dry ice and do not put it in direct contact with your skin.

If you’re ordering these pops for an event and don’t have a freezer on site, please email hello@pixsweet.com

What if no one is home to accept the package?

We use plenty of dry ice to keep your pops frozen for at least 8 hours after delivery.

IMPORTANT: We ask our courier service to ‘leave package without signature’ so this means it will be left at your door if no one is home to sign for it. When delivering to apartments and condos, orders are usually left at the building reception.

What if I am sending the pops as a gift?

Each delivery is marked “keep frozen” and contains information regarding safe handling of dry ice. We don’t include any pricing information in our packages.

Can you tell me about your tastes and ingredients?

We believe in being natural and fresh and therefore we care about the ingredients in our pops. That’s why we try to limit the amount of added sugars or preservatives in all our pops. For a complete listing of tastes and ingredients click here

How long can I store my ice pops?

Our pops will stay fresh in your freezer for at least 6 months. We include best buy dates on all packages for your information.

Can I talk to you about collaborating?

Yes please! We’d love to hear from you: hello@pixsweet.com

Do you offer wholesale pricing?

We do and we'd love to hear from you hello@pixsweet.com

Do you accept returns?

We don’t accept returns – please don’t send your order back to us as the ice pops will melt before they arrive. If something isn’t quite right with your order please get in touch and we’ll be very happy to help: hello@pixsweet.com

My question isn’t here, how can I get an answer?

Well I guess we couldn’t think of everything! No problem, just send us an email hello@pixsweet.com and we’ll be sure to respond within 24 hours.